At Sunset Vibes Swimwear, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy from the date of delivery. Items must be in new condition, with original tags attached and in the original packaging. Read the full policy here
To start a return, please visit our Returns Portal on our website and follow the instructions. You’ll need your order number and postal code. After your return is approved, you’ll get a pre-paid shipping label to send back your item.
Yes, we offer free returns for customers within the U.S. International customers are responsible for return shipping costs.
Please allow up to 14 business days from the time we receive your return to process your refund. Once your return is processed, it may take up to 3-5 business days for your bank to post the refund to your account.
We’re sorry if you received a damaged or defective item. Please contact our Customer Service team within 7 days of receiving your order, and they’ll assist you with returning the item and placing a new order.
Sale items are returnable for store credit unless they arrive defective.
We are currently not offering exchanges. If you need a different size or color, we recommend returning your item and placing a new order.
Yes, gifts can be returned for store credit. Please contact our Customer Service team with the order number, or the giver’s name and email address.
All refunds are credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item.
If you are returning a sale item, you will be given store credit.
No, items purchased online must be returned via our online returns portal. We are unable to process returns or exchanges for online orders in our physical stores.
For any other questions about returns or refunds, please contact our Customer Service team. We’re here to help!